The Brickworks Museum Terms and Conditions

  1. General information

All proceeds from ticket and merchandise sales are used to support our charitable purposes.

  1. Opening times

All features, exhibits and events are subject to availability. Please ensure you have checked our website before your visit to confirm availability and are aware of any issues on site.

We reserve the right to change opening times, prices, validity of ticket duration and availability of all features, exhibits and events without notice.

Opening times are 11am to 4pm on Wednesdays, Thursdays and Sundays from April to November. Please check the website for updated information.

  1. Ticket terms and conditions

Once purchased, tickets (including event tickets, standard admission tickets and any other tickets) cannot generally be transferred, exchanged, refunded or returned.

We reserve the right to change prices at any time.

Gift aided tickets are subject to Her Majesty’s Revenue and Customs (HMRC) regulations and are therefore not eligible for a refund.

Lost tickets cannot be replaced.

Tickets must not be sold or resold and are non-transferrable.

The management reserves the right to refuse entry for any reason.

Admission for children under 5 is free. Under 16’s must be accompanied by an adult.

The operation of the steam-driven machinery is subject to its mechanical reliability and operational availability. The Brickworks Museum reserves the right to change or modify the programme as circumstances and conditions dictate without prior notice.

 

In the event of extreme weather conditions or Force Majeure, all or substantial parts of any special event may be cancelled or postponed. In this case we reserve the right to deem that tickets and or consequential loss will not be subject to reimbursement.

  1. Promotions

All vouchers/tickets and offers must be redeemed before the expiry date shown.

Promotional offers and vouchers cannot be combined or used in conjunction with any other offers.

Tickets cannot be exchanged and are non-transferable and can only be redeemed by the named winner or voucher holder.

Vouchers cannot be redeemed online or over the phone.

Promotional offers and vouchers cannot be sold or re-sold.

Promotional offers or vouchers that have been lost or stolen, cannot be replaced.

  1. Group Visits

Group visits must be booked by phone/email at least 2 weeks in advance of the visit.  We cannot guarantee to provide a guided tour if Group visits arrive without pre-booking.

Children under 16 must be accompanied by an adult at all times.

  1. General Conditions of Admission

Visitors are not permitted to climb on exhibits other than those provided in designated areas, such as the children’s play area.

Visitors must ensure that all personal belongings are kept with them.

The Brickworks Museum will not accept responsibility for loss or damage of possessions on the premises.

Due to licensing restrictions, alcohol cannot be brought onto and consumed on Museum grounds.

Photographs taken inside the Museum are for personal use only. Photographs taken inside the Museum may not be used for commercial purposes without prior arrangement and may be subject to a licensing fee. Please contact info@thebrickworksmuseum.org for more information.

Visitors may be photographed or filmed at the Brickworks Museum, and these images may be used for promotion. If you do not wish to be photographed for this purpose you must make this clear immediately on arrival to our reception team.

We reserve the right to cancel, amend, to curtail or abandon any activity, event or to close the Museum or site without notice. This right is reserved without liability to pay any person compensation or damages whatsoever.

In addition, visitors should be cautious of the following:

There is uneven ground on parts of the site and grass areas can be slippery when wet.

The Museum site, buildings and interiors can be dusty.

Some areas of our museum have low lighting and visitors should take additional care.

  1. Complaints

If in the event of any complaints, please direct enquiries to the Museum Director, The Brickworks Museum, Swanwick Lane, Swanwick, Southampton, SO31 7HB

  1. Privacy policy

Please refer to our privacy policy on our website for information on how we hold your data.

  1. Website terms and conditions

We reserve the right to modify or withdraw this website without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal.

We may also change these terms and conditions from time to time without notice to you and your continued use of the site following such change shall be deemed to be your acceptance of any change.

  1. Third party links

Certain links on this site may lead to websites that are not under our control. When you activate any of these you will leave our website and we shall not be liable to you in any way whatsoever in respect of the privacy practices, for the content of such site or otherwise.

  1. Intellectual property

You agree that all copyrights, trademarks and all other intellectual property rights in the material and content of this website shall remain vested in us. You acknowledge and confirm that the material and content contained within the website is made available for your personal non-commercial use only.

  1. Limitation of liability

Notwithstanding our reasonable endeavours to verify the accuracy of the information appearing on this website, we make no express or implied warranties in relation to its accuracy. So far as the law allows, we shall not be liable to you for any other loss or damage whatsoever. Your statutory rights as a consumer and your cancellation rights are not affected by these terms and conditions. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.

  1. Waiver

Any delay or failure on our part to exercise our rights under these terms and conditions shall not be construed as a waiver of any prior or subsequent breach by you of any provision.

  1. Governing law

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England.